AI for insurance: Use cases, applications and solution
5 Use Cases of Insurance Chatbots Moreover, chatbots may also detect suspected fraud, probe the client for further proof or paperwork, and escalate the situation to the appropriate management. Chatbots can offer policyholders 24/7 access to instant information about their coverage, including the areas and countries covered, deductibles, and premiums. Insurers will innovate to leverage chatbot use cases insurance the…